Shipping Policy

At Kiddospedia, we carefully pack every order and work with reliable courier partners to ensure your products reach you safely and on time.

Shipping Coverage

We deliver across serviceable PIN codes in India. Delivery availability may depend on your location and the serviceability of our courier partners.

Order Processing

• Most orders are processed and dispatched within 1–3 working days.

• Some high-demand, customized, pre-order or bulk products may require additional processing time. Any special dispatch timeline mentioned on the product page will apply.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During sales, festive periods or high-order volumes, dispatch may take slightly longer.

Estimated Delivery Time

The estimated delivery timelines after dispatch are:

• Metro cities, Standard Delivery: 4–6 working days

• Metro cities, Express Delivery: 2–3 working days

• Rest of India: 5–7 working days

Express delivery is available only for selected products and serviceable PIN codes. If available, the option and applicable charges will appear during checkout.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, local restrictions or other circumstances beyond our control.

If you require an order urgently, please contact us on WhatsApp before placing the order so that our team can check the expected delivery timeline for your PIN code.

Shipping Charges

• Free Standard Shipping is available on orders above ₹599.

• A nominal shipping fee will apply to orders below ₹599.

• Express shipping charges, where available, will be displayed at checkout.

• Shipping eligibility is calculated on the final cart value after applying discounts, coupons or store credits.

• Any applicable Cash on Delivery or convenience charge will be shown separately at checkout.

The final shipping charge displayed during checkout will apply to your order.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS or WhatsApp using the contact information provided while placing the order.

Courier tracking information may take up to 24 hours after dispatch to become active.

Address and Contact Details

Please provide a complete delivery address, correct PIN code and active mobile number while placing your order.

If you need to change your address or contact details, please contact us immediately. Changes can only be made before the order has been dispatched. Once dispatched, we cannot guarantee that the courier partner will accept an address change.

Kiddospedia will not be responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

Delivery Attempts and Returned Orders

Our courier partner may contact you before delivery. Please ensure that someone is available to receive the order and respond to courier calls.

If an order is returned to us due to an incorrect address, repeated unavailability, refusal to accept delivery or failure to respond to the courier partner, additional shipping charges may apply for re-dispatch.

For prepaid orders returned under such circumstances, any approved refund or store credit may be processed after deducting the applicable forward and return shipping costs.

Delayed or Lost Shipments

If your tracking status has not changed for several days or the order has crossed the estimated delivery timeline, please contact us with your order number. Our team will raise the matter with the courier partner and assist you with an update.

A delay in delivery does not automatically mean that the shipment is lost. Lost-shipment cases will be handled after confirmation from the courier partner.

Damaged or Tampered Packages

If the outer package appears visibly damaged or tampered with, please avoid accepting it and inform us immediately.

For any damaged, defective, missing or incorrect product received, a continuous parcel-opening video is mandatory. The video must clearly show the sealed parcel, shipping label, opening process and the issue with the product.

Please email the video and your order details within 48 hours of delivery. Claims submitted without a clear opening video may not be eligible for replacement or assistance.

For complete eligibility and claim conditions, please read our Refund Policy.

Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. Approved cancellations will be handled according to our Refund Policy.

Split Shipments

An order containing multiple products may occasionally be delivered in separate packages. Tracking details will be shared for each shipment, and no additional shipping charge will be collected for such split deliveries.

International Shipping

This policy primarily applies to deliveries within India. If international shipping is available for your destination, the applicable shipping charges, estimated timeline and availability will be displayed or confirmed separately.

Customs duties, import taxes or other destination-country charges, if applicable, will be payable by the customer.

Contact Us

For any shipping-related assistance, please contact us with your order number:

Email: hi@kiddospedia.com
WhatsApp: +91 95823 84417

Our team will respond during regular working hours.